Conflict is a
clash of unpleasant words between two individuals. We will have disagreement
with friends, family, and colleagues even if we do not want too; because each
individual have a different personality and different value or belief. Las time I had a disagreement with someone
was one year ago at my work place and it was because my belief was different
from that of my colleague. I believe as professionals working in the education
field we should conduct themselves as respectful educator therefore I confronted
her about the behavior in the work place and her dress code. According to O’Hair & Wiemann (2012) conflict is not simply an argument;
it is a negative interaction between two or more people. Therefore I believe
that when I confronted my coworker I may have approached her in a negative
manner because she was very frustrated with me. Based on what I learned about
conflict management our disagreement could turn out to be more positive, as
opposed to negative which caused us avoid each other until I left the Job. The strategies
I learned that can help me manage or resolve conflict is productive conflict.
This strategy can help me foster a healthy debate, a better decision making, and
foster relationship growth. Another strategy that can help me manage or resolve
conflict is the 3R’s. This strategy can help me be more compassionate and have
empathy during conversation. I learned that if we are aware of our action as
well as the way we interact with other individuals we will be able to
participate in last conflict during conversation. The insight that I get is
that nonviolent communication sometimes referred to as a compassionate
communication is that it can create, support, and empower communication by
giving and receiving from both person. If I have to ask my coworker input of
the disagreement we had she may not respond because her personality is on a
negative side. Therefore I will put some of nonviolent communication skill in
place to better communicate with other as well as avoid having conflict during
interaction. Another insight that I get is that we are responsible for our own
action and that was one of the nonviolent communication skills that emphasize
personal responsibility for our action and the choices we make when responding to
others (The Center for Nonviolent Communication, n.d.). Overall I
have learned a lot over the past few weeks on how to become a better
communicator throughout my career and my personal life.
Reference:
O'Hair, D., & Wiemann, M. (2012). Real communication: An
introduction. New York: Bedford/St. Martin's.
The Center for Nonviolent
Communication. (n.d.). The center for nonviolent communication. Foundations
of NVC,
NVC
Model,
and NVC
Concepts.
Retrieved from http://www.cnvc.org/
Hello Sophia: Great post, what a great conflict story told. I agree with you when you say that we are responsible for our own actions therefore we often have to mindful on our approaches with other. Like you, I love this topic as well.
ReplyDeleteSophia,
ReplyDeleteGreat story, if you had to address the issue again with the same person, how would you do it again so it will not be negative or would you do it again?
Sophia, I can completely empathize with the issues that you experienced with your colleague, and I am sorry that it took your leaving to bring an end to the conflict. I know that I have learned a lot about communication in this class, and am using many of the skills that we are learning about in my current conflict situation too. Thanks for sharing your story. Carolyn
ReplyDeleteSophia,
ReplyDeleteI am so sorry for the inconvienience that you experienced at your job with your colleague. Sometimes it is best to take your valuable knowledge elsewhere when you have colleagues that refuse to communicate effectively. I am happy that you chose to use non verbal communication instead of verbal communication to get your point across. Sounds like you were the bigger person and there must have been plans set for you that you didn't even know about. Great!
Mia
Mia
Sophia, I can only imagine that your conflict over dress code had to be a tough one. Even if you practiced some of these strategies, I'm pretty sure your colleague would have been upset. It's hard to put your personal feelings aside, and I can't imagine not getting upset if someone told you that you were dressed inappropriately at work. I see it happen at my school all the time, usually with the same teachers that are dressed way too provocative, but even though our principal is super nice about it, they get upset and talk about her behind her back saying she can't wear it so that's why they can't, etc. It's crazy! They don't see that they are doing something wrong, and it's a no win situation for my principal each and every time. So, good luck using the techniques, I hope that going forward you have an easier time but it's going to be a tough one because of people just take things to heart, they feel attacked, even when they know deep down they are wrong. People just don't self-reflect.....they really don't.
ReplyDeleteJeannette